Elliott Slowther Insurance Services Ltd Version 010117
Also trading as A19 Insurance, My Best Insurance Quote, ElectricCar.Insure
Terms Of Business Agreement
Who we are
Elliott Slowther Insurance are independent insurance intermediaries, acting for a number of general insurance
companies for the selling of general insurance. Once we have confirmed our terms and conditions in writing, they
will be deemed to be acceptable unless you advise us to the contrary within fourteen days. This agreement shall
be governed by the Laws of England, Wales or Scotland and the parties agree herewith that any dispute arising
out of it shall be subject to the (non) exclusive jurisdiction of the relevant Court.
Mr K P Slowther owns 100% of the business of Elliott Slowther Insurance Services Ltd. There is no holding
between any insurer and ourselves.
The Financial Conduct Authority
Elliott Slowther Insurance Services Ltd, 70-71 North Road, Boldon Colliery, Tyne and Wear NE35 9AX is
authorised and regulated by the Financial Conduct Authority to arrange, advise on, deal as an agent of insurers
and clients and assist in claims handling. We are also authorised for consumer credit broking. We act for one
lender. Our FCA Register number is 303946. You can check this on the FCA’s register by visiting the FCA’s website
www.fca.org.uk, or contact the FCA on 0800 1116768.
What services will we provide you with?
Our permitted business is arranging general insurance contracts. We offer products from a range of insurers, a
list of which is available upon request. Because of our wide range of providers, we are able to discuss your needs
and establish a product best suited to you. However, if you are purchasing insurance products directly from our
websites then these are purchased on a non-advised basis.
Protecting your money
Prior to your premium being forwarded to the insurer (or forwarded to you in the event of a premium refund),
we hold your money as an agent of the insurer with which we arrange your insurance. Where we hold premium
as the agent of the insurer, it is regarded as received by the insurer.
Conflicts of interest
As insurance brokers, we generally act as your agent in advising you, arranging your insurance and assisting
you in the event of a claim. In certain circumstances, we may act for and owe duties of care to insurers and/or
third parties. Where we become aware of any actual or potential conflict of interest, we will inform you of the
situation, along with the options available to you, and obtain your consent before we proceed.
Adequacy of insurance values
It is your responsibility to ensure that all sums insured and policy limits are adequate. Whilst we seek to assist
in establishing and maintaining insured values and indemnity limits, we cannot accept responsibility for their
accuracy. It is strongly recommended that the appropriate professional (e.g surveyor/accountant etc) be
consulted to ensure that the sums insured and limits under your policy are suitable.
What will you pay us for our services to you?
Please refer to the tariff below for fees payable under this Terms Of Business Agreement. These charges apply if
you instruct us to arrange insurance, carry out a mid-term adjustment, renewal, cancellation or other work on
Arrange renewal £40.00 (maximum)
Arrange new policy £10.00
Mid-term adjustment or cancellation £20.00
Dishonoured or late payment fee £10.00
These charges are in addition to any charges made by the insurers themselves. In certain circumstances, we
may have to apply additional charges to reflect the work involved. Customers completing commercial business
with us have the right to request information about commission and other payments we may receive.
Please note that a 2% surcharge applies to all payments made by credit card – there is no charge for debit card
usage. If you pay your premium by instalments we shall inform you of any additional fees, charges or interest
as part of your credit arrangements.
Once you have entered into an agreement with us for the services we provide, you have a period of 14 days to
reflect on whether to proceed with the purchase of the contract. If you cancel the contract within this period,
you will be charged a proportion of the insurance premium for the cover afforded to date and may be charged a
proportion of any of our fees that we have incurred. You must contact us to request cancellation of your policy.
Cancelling your Direct Debit mandate does not cancel your policy.
If you cancel your policy after the initial 14 day cooling off period, you will be liable to pay a premium based on
the insurer’s standard cancellation rates. Details of these can be found in your policy booklet.
We repay commission on the cancellation amount to your insurer, and this will be deducted from the final amount
due to you.
Please note in all circumstances, if a claim has been made under the policy then the full annual premium must
be paid – no refund is issued upon cancellation. If you pay your premium on instalments and a claim is made,
then the remaining instalments also must be paid.
How to make an insurance claim
Please refer to your policy summary or your policy document if you need to notify a claim. You should contact
us or the insurer direct as soon as you become aware of any incident which could give rise to a claim. If you are
in doubt about whom you should contact, or if you require our assistance in relation to a claim or potential claim,
please contact us.
Confidentiality and the Data Protection Act
We and/or the insurers and/or credit providers may use publicly available data from a variety of sources, including
credit reference agencies and other external organisations to verify your identity or creditworthiness, to avoid
fraud, and to obtain beneficial quotes and payment options on your behalf. Each of the searches may appear on
your credit report whether or not your application proceeds.
We will treat all customers’ personal information in a confidential manner, and we will ask a series of questions
to ensure that we are speaking to our customer and not a person who is not authorised to ask questions or give
instructions to us. Your data is held in compliance with the legislative requirements. We can only take instructions
to effect or to alter a policy in some way from the Policyholder themselves, or their legal representative.
By accepting this Terms Of Business Agreement, you agree to these uses of your information.
Money laundering and proceeds of crime
We are obliged to report to the National Crime Agency any suspicion of money laundering or terrorist financing
activity and we are prohibited from disclosing any such report.
The insurers that we use are regulated and are required to have adequate capital resources. However, we cannot
guarantee the solvency of any insurer that we place business with. An insolvent insurer may be unable to pay
claims or may be unable to pay them in full, and you may have to pay a further premium to pay to arrange
alternative insurance cover.
What to do if you have a complaint
Should you have any cause for complaint, please write to us at The Office Manager, Elliott Slowther Insurance
Services Ltd, 70-71 North Road, Boldon Colliery, Tyne and Wear NE35 9AX, or by telephoning our office on
(0191) 519 4000.
We aim to handle your complaint promptly and fairly. Should you remain dissatisfied, you may refer your
complaint to the Financial Ombudsman Service at www.financial-ombudsman.org.uk, or telephone them on 0800
All premiums quoted to you are inclusive of HM Government Insurance Premium Tax at the current rate. We
reserve the right to withdraw premium indications before they are taken up, and to apply any changes notified
to us by underwriters after the indication has been given.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation
from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances
of the claim. Insurance advising and arranging is covered for 100% of those products where insurance is
compulsory. Non compulsory products are covered on a flat 90% basis. Further information about the
compensation scheme is available from the FSCS. The scheme does not apply to consumer credit.